All damages and shortages must be reported within 14 days of receipt of order. All returns must have an RA (return authorization) number which we will assign when you notify us of your impending return. We reserve the right to charge a 25% restocking fee on all items returned with or without a valid RA number. Damages reported after 14 days of receipt of package may also include a 25% restocking fee. We are not obligated to accept damages reported after 14 days of receipt of package.